Refund policy
Last Updated: August 10, 2026
At Quanstelix, customer satisfaction is our priority.
Return Eligibility
To qualify for a return:
- Items must be returned within 14 days of delivery.
- Products must be unused and in their original condition.
- Original packaging and tags should be included where applicable.
- Proof of purchase is required.
Non-Returnable Items
Certain items may not be eligible for return where permitted by law, including:
- Personal care and hygiene products
- Gift cards
- Downloadable digital products
- Final sale items
- Products that have been used or damaged after delivery
Refunds
Once the returned item has been received and inspected, approved refunds will be issued to the original payment method within 7 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Return Shipping Costs
Return shipping costs are the customer's responsibility unless the item is defective, damaged, or supplied incorrectly.
Nothing in this policy affects your statutory consumer rights under applicable UK law.
Company Address
Quanstelix
254 S 2nd St, Brooklyn, NY 11211, United States